Support

Use our world- class WhatsApp support line to resolve 99% of issues within a minute. Talk to real people in the South African language of your choice, or reach out via phone or email, for fast, expert help.
Our Support levels

Expert Help,
7 days a Week.

Level 01

Reseller/Distributor Direct Support

Your first line of assistance for immediate queries, provided directly to resellers and distributors to handle day-to-day concerns efficiently.
Level 02

Remote Technical Troubleshooting

Reach out to our support team via WhatsApp, Phone, or Email. We’re always available to address your questions and guide you through any challenges.
level 03

Accessible Communication Channels

For more complex technical issues, our experts are ready to provide remote troubleshooting, ensuring your systems are back up and running with minimal downtime.
level 04

Fast Device Exchange

Should your hardware encounter issues, we offer quick device exchanges, minimizing disruption to your operations and maintaining business continuity.

Client Stories

Implementing the AddPay Payments Network has transformed our payment processes, making them more efficient and secure.
Switching to Addpay has been a game-changer for our business. The support team is always responsive and eager to help. We couldn't be more satisfied.
Leigh Goosen
CEO, WAPPOINT
Expert Help, 7 days a Week.
Explore Support
AddPay has transformed payment processing for merchants, enhancing operational efficiency and customer satisfaction. Their customised solutions, seamless integration, and exceptional support make them an invaluable partner in the financial services journey.
Zac Makhokha
Head of Operations, ABSA
Onboarding Made Quick & Easy.
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Working with AddPay has transformed our sales process, making it easier and more efficient. By offering a full solution, we've enhanced our customer experience and streamlined operations, enabling us to grow with confidence.
Pieter Loftus
Franchise Manager, Odyssey Point of Sale
41000+
Devices in the field across South Africa and Namibia
AddPay's products and services have significantly boosted our sales and driven remarkable revenue growth. Their innovative, user-friendly product suite integrates seamlessly into our operations, and their team's support has been outstanding. We look forward to continuing our successful partnership.
Jaco Brits
COO, R&A Cellular
incubation program
Payment Network Partners

Expand your Business Reach with our Network Partners

Are you an Aspiring Payment Facilitator?

Becoming a payfac is a complex, costly and time-consuming process. But if you want to make payments a core part of your customer experience, we provide the training, infrastructure and compliance requirements you need to qualify as a PSP. If you’re looking to connect with buyers and sellers in new ways, get in touch
Chat to an Expert
Explore Our Network Partners