Support

Use our world- class WhatsApp support line to resolve 99% of issues within a minute. Talk to real people in the South African language of your choice, or reach out via phone or email, for fast, expert help.
Our Support levels

Expert Help,
7 days a Week.

Level 01

Reseller/Distributor Direct Support

Your first line of assistance for immediate queries, provided directly to resellers and distributors to handle day-to-day concerns efficiently.
Level 02

Remote Technical Troubleshooting

Reach out to our support team via WhatsApp, Phone, or Email. We’re always available to address your questions and guide you through any challenges.
level 03

Accessible Communication Channels

For more complex technical issues, our experts are ready to provide remote troubleshooting, ensuring your systems are back up and running with minimal downtime.
level 04

Fast Device Exchange

Should your hardware encounter issues, we offer quick device exchanges, minimizing disruption to your operations and maintaining business continuity.

Client Stories

Implementing the AddPay Payments Network has transformed our payment processes, making them more efficient and secure.
Since partnering with AddPay, our debit order integration has been seamless, helping us manage unpaid transactions. AddPay is progressive, listens to our needs, and their skilled team aligns with our vision
Dr Francois Kotze
General Manager at Maties Gymnasium
56%
Growth in Sales
Green Plate
Enhancing Payment Efficiency for Green Plate
Since partnering with AddPay, our debit order integration has been seamless, helping us manage unpaid transactions. AddPay is progressive, listens to our needs, and their skilled team aligns with our vision
Dr Francois Kotze
General Manager at Maties Gymnasium
56%
Growth in Sales
Green Plate
Enhancing Payment Efficiency for Green Plate
incubation program
Payment Network Partners

Expand your Business Reach with our Network Partners

Are you an Aspiring Payment Facilitator?

Becoming a payfac is a complex, costly and time-consuming process. But if you want to make payments a core part of your customer experience, we provide the training, infrastructure and compliance requirements you need to qualify as a PSP. If you’re looking to connect with buyers and sellers in new ways, get in touch
Chat to an Expert
Explore Our Network Partners